In GRANDOURE, with our activity of Road Passenger Transport, we believe that the customer should not only arrive at their destination on time, but also the customer satisfaction after the service, should be our goal, so we take care of every detail of each transport, so that the comfort during the journey, good treatment, excellence in management and quality in short, are our hallmarks.
When contracting a trip or journey with us, the client not only contracts a transport, he contracts a satisfaction guarantee.
To do this, we have taken the strategic decision by analyzing the context and stakeholders of our organization, to implement internal processes of structuring, planning and coordination, which allow us to reduce risks, prevent errors, and most importantly, learn from those mistakes so they do not happen again, marking and establishing corporate objectives. Therefore, our guidelines in the management of our service are:
To apply this policy, GRANDOURE carries out its management through an integrated system based on the UNE-EN-ISO 9001; UNE-EN-ISO 14001, OHSAS 18001 and UNE 13816 standards.
In Valladolid, on September 3rd, 2018
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