In this section we have a collection of the 11 most Frequently Asked Questions (FAQ) when booking a bus. If you do not see your question answered you can consult us via whatsapp, email or calling us.
A: No. The laws enforce that you must not allow to rent these types of vehicles to individuals.
A: Of course, the coach or minibus will be parked in the parking lot of the terminal of which the flight arrives (with the name card that was previously requested). The driver will wait in “arrivals”, with their sign, in the frontal glass.
A: The driver will inform the traffic department and we will either choose to send another vehicle or wait on your arrival.
A: Yes, all vehicles have them. And its use is mandatory, being 300 € the fine for not carrying it (current legislation).
A: Yes. Our vehicles are equipped with a refrigerator.
A: Yes. We have a “VIP package”, which adapts to the tastes / requests of the customers that request it.
A: Your pet can travel boxed and in the hold of the vehicle. By law, only guide dogs can travel in the habitacles.
A: The cancellation of your trip has the following costs; If you notify us, in writing an email to firstname.lastname@example.org, with 5 working days* in advance, your cancellation will be free of charge. If the email is received between 5 and 2 days (working) in advance, 80% of the total amount of the trip will be refunded. With less than 2 working days 50% and if the cancellation is notified 24 hours, before the start of the trip, 100% of the amount will be charged.
* Working days are considered: Monday, Tuesday, Wednesday, Thursday and Friday (except national holidays).
A: One standard suitcase per passenger is accepted. We recommend that in the case of carrying sports equipment or instruments, consult us first to advise you on the best way to transport such items. As well as assuring you that the storage capacity is right for your needs.
A: We have a wide range of vehicles ranging from 16 seats up to 55. If your service exceeds this capacity we will provide you with several coaches / minibuses to transport your desired number of people.
A: The buses have compulsory travelers insurance (SOV), which covers the damages that passengers may suffer inside the vehicle. Although you may wish to use additional insurance.
The cookies settings on this website are configured to "allow cookies" and thus offer you the best possible browsing experience. If you continue to use this website without changing your cookies settings or click "OK" you will be giving your consent. You can check our "Cookies Policy" at any time.